Get IT Satisfaction: How to Clearly Explain Problems to Your IT Department
We’ve all had this experience: We log onto our computers at work and something’s not working. Maybe we aren’t receiving our e-mail messages. Maybe our Web browser has slowed to a crawl. Maybe the computer crashes every 10 minutes.
Whatever the problem, it makes it impossible for you to complete your work. You now have one option: You have to call your IT department. Unfortunately, that can sometimes cause as many headaches as does your current computing problem.
Be honest: It’s not always easy to communicate with your IT department personnel. The staffers working in IT obviously know a whole lot more about computers, Web browsing and general technology than you do. Because of this, it sometimes sounds as if your company’s IT personnel are speaking a different language. And when this happens, it’s not always easy to effectively communicate your computer problem so that you can receive quick results.
Fortunately, you can take some simple steps to make sure that your IT department clearly understands your problem. Once clear communication is established, your IT pros can quickly and effectively repair your ailing computer.
No reason to be intimidated
First, don’t be intimidated. Yes, that IT worker knows more about your computer than you ever will, but remember, you know more about your specialty, too, whether it be the law, accounting, sales, or marketing.
Secondly, take screen shots when you can. If you can show your IT personnel exactly what has gone wrong with your computer, they’ll more easily be able to tackle the problem. If you can’t do that, try to replicate the problem in front of IT workers when they arrive at your desk. If certain actions, for instance, cause your computer to crash, perform those actions – causing the crash – while your IT workers are standing at your desk.
A written report
Finally, keep a written report of your problems. If you notice that the same problems are taking place whenever you check your messages, log onto the company’s Intranet site or visit Google, write this down in a notebook. Make a new entry every time the problem reappears. This, too, will help you better communicate your computing issues with your IT personnel.
Communicating with your IT workers doesn’t have to be an intimidating or frustrating experience. Just follow these simple rules, and you’ll be back computing at full strength in no time.